Shipping Policy

Last Updated: July 8, 2026

This Shipping Policy applies to orders placed through Noruvahealth.com, operated by NoruvaHealth / Goods24store GbR.

1. Order Processing

Orders are processed after payment has been successfully received.

Standard order processing usually takes 1–3 business days, excluding weekends and public holidays. Processing times may be longer during high-volume periods, product launches, holidays, or due to circumstances outside our control.

2. Estimated Delivery Time

Estimated delivery time for orders shipped to the United States is:

7–14 business days

Delivery times are estimates only and are not guaranteed unless expressly stated at checkout.

3. Shipping Costs

Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.

We reserve the right to update shipping rates and methods at any time.

4. Shipping Destinations

We currently ship to customers in the United States where shipping is available through our store checkout.

Certain locations may be unavailable or may require additional shipping time, depending on carrier availability and fulfillment limitations.

5. Shipping Delays

Shipping delays may occur due to:

• Carrier delays;
• High order volume;
• Weather conditions;
• Customs or import processes;
• Incorrect or incomplete shipping information;
• Supply chain disruptions;
• Public holidays;
• Events outside our reasonable control.

If your order is delayed, we will make reasonable efforts to assist you.

6. Incorrect Shipping Information

You are responsible for providing accurate and complete shipping information at checkout.

We are not responsible for orders delayed, lost, returned, or delivered incorrectly due to incorrect or incomplete shipping details provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible at NoruvaHealth@outlook.de. We cannot guarantee that changes can be made after an order has been processed or shipped.

7. Lost, Stolen, or Damaged Packages

If your package is lost, stolen, or damaged during delivery, please contact us at NoruvaHealth@outlook.de with your order details.

We will review the issue and may assist with filing a carrier claim where applicable. However, we are not responsible for packages marked as delivered by the carrier or for theft after delivery.

For damaged items, please contact us as soon as possible and include photos of the damaged product and packaging.

8. Customs, Duties, and Taxes

If any customs duties, import taxes, or additional fees apply, they are the responsibility of the customer unless otherwise stated at checkout.

We are not responsible for delays caused by customs or import procedures.

9. Order Tracking

Tracking availability may depend on the shipping method and carrier. If tracking is available for your order, tracking information may be provided by email once your order has shipped.

10. Contact

For shipping questions, contact us at:

NoruvaHealth
Email: NoruvaHealth@outlook.de